AMT Sports

AMT Sports is a specialist sports retailer operating in London. They specialise in tennis, badminton and squash equipment as well as sports clothing. The business runs three retail shops in London and an e-commerce website called www.tennisnuts.com The business has been in existence for 25 years and decided to install Trackit 7 years ago to enhance their stock management and provide a platform from which to expand.

Before installing Trackit the business operated a basic till system in its then only two shops with stock control carried out manually on a local basis in each shop. This meant that stock was labelled manually and only basic turnover information was available from the till reports. With this labour intensive manual system it was hard to control stock levels and know exactly how much stock was left at each branch. AMT Sports was contemplating expansion and knew that they needed to find a solution that would give them better control over their stock management levels and sales performance.

The business now relies heavily on the detailed information provided by the Trackit EPOS systems. In 2008 they opened a purpose built warehouse to handle the growing sales, and house the increased mail order and web activity. They have successfully integrated each of the three shops, mail order operation and the website which allows them to replenish stock efficiently and know at any one time where the stock is, thus easing overnight transfers between locations when necessary .

This has led to enhanced customer service levels and more repeat business whilst also increasing efficiency by taking the human checking process out of the equation. Manish Thacker, owner of AMT Sports, relies heavily on the management information provided by the Trackit system.

Manish says "Trackit is so critical to us in running our business. It enables us to operate a tight ship and focus on delivering an exceptional quality of service to customers who return again and again."